Welcome to Mr.Coconut

FAQ

Frequently Asked Questions

Our Stores

You can take a look at our website homepage at www.mrcoconut.sg to check out our menu.

You can take a look at our website at www.mrcoconut.sg to
check out our opening hours for each outlet.

You can take a look at our website homepage at www.mrcoconut.sg to check out the location of our outlets.

Our cut off timing is 15 minutes. For example, Northpoint outlet closes at 10pm, our cut off timing/last order will be at 9.45pm.

There are on-going plans for it. We will update the information on our Facebook, Instagram and Telegram once available.

Products

We serve fresh coconut based beverages and desserts currently.

For our Shake and Bubble Coconut Series, it contain skim milk powder but no animal fats and eggs.

For our Fresh Milk and Latte Series, it contain dairy products.

For our Coconut Juice Series, it is vegan and dairy free.

For our Coconut Pudding, Soft Serve, Coconut Twist and ice-cream, it contain dairy products.

For our Coconut Jelly, it is vegan and dairy free.

Only our coconut jelly and coconut juice are vegan and dairy free, our coconut pudding, soft serve and coconut twist contain dairy products.

Our products are not Halal certified at the moment. But our products have no pork and lard.

It can be stored up to 3 days,if the product is kept at proper refrigerator condition storage at below 4 degrees.

Delivery Services

Grabfood deliver from Monday to Sunday , 11am to 9pm daily.

(*We deliver from Monday to Sunday 10.30am to 7.30pm daily from Admiralty) – Find out more.

We do not provide the nuts when ordering through third party delivery platforms.

As currently Grabfood do not have the feature to control the amount of order for our account, thus we will temporarily pause the orders as per recommended by them, to clear off the existing orders.

But once we have cleared our current orders, we will resume our orders.
Do try again after 15-30 minutes on your delivery app.

There may be a shortage of drivers due to the peak period at the moment. You can try again at a later time.

Yes, Grabfood will only cover within a given radius as per recommended by them.

Membership Portal

Mr. Coconut Loyalty is a cardless membership programme that rewards our regular customers with exciting and exclusive privileges and benefits.

No, you can join the membership for free.

You can log in to your members portal at https://loyalty.mrcoconut.sg , to check your Membership Tier, Accumulative Nuts count status, Rewards Catalogue, Transactions History, and Expiry Dates, Account settings and updates.

No, there is no expiry date for membership. However, Nuts will expire 1 year from your anniversary date (the date you qualified for the current Mr Coconut Loyalty membership). After registering a new account, you have 12 months to earn $800 to reach to the next level which is Super Coconut. Upon reaching a new level, you will have another 12 months from the date that you reach that level to spend another $800 to maintain your membership at that level.

$0.10 spend = 0.1 nuts. $4.40 spend = 4.4 nuts.

Yes. Total amount spend = Total amount of nuts receive. (*Nuts earned rounded down to the nearest 1 decimal point)

For example, if you were to purchase an item worth $5.40. If there is a
promotion of 10%, you just have to pay $4.86. Therefore the number of nuts that you received is 4.8 nuts.

*Do note that you will only receive nuts through cash payment, credit card and NETS.

*However you wouldn’t be receiving nuts through services like Grabfood, Fraser, Grabpay, Alipay, WeChat Pay.

All outlets except for Jewel Changi Airport.

You can visit your members portal at https://loyalty.mrcoconut.sg and click on ‘Forget Password’ tab.

Follow the instruction as stated and verify with your mobile number and an email will be sent to you to reset your password.

Memberships can’t be transferred and cannot be shared with family members or friends.
You will receive an additional of 5 nuts which will be automatically credited into your membership account. *Additionally when a customer signs up the membership portal in December 2019 with their birth date in December, 5 nuts will be credited into your account.

A referral code allow members to refer a friend into the membership programme. Here’s how it works. When an existing member refer a friend into the programme, the member will receive an additional of 2 nuts free. When the friend being referred upon signing up will receive 1 nut free.

If you were to find out that your nuts balance is incorrect, you can dial 6570 5663 or email us at loyalty@mrcoconut.sg and we will gladly assist you. We will respond back in 2 to 3 working days.

If you have any enquires, you can dial 6570 5663 or email us at loyalty@mrcoconut.sg and we will gladly assist you. We will respond within 2 to 3 working days.

We do not provide membership points when ordering through third party delivery platforms. (such as Grabfood/mall rewards programme/points/vouchers/giftcards)

Have more questions?